In today’s economic climate, with budgets shrinking and businesses looking for innovative ways to cut costs, without affecting customer service, more and more companies are turning to business SMS message software.Think of all the calls your business receives every month from customers wanting an update on the status of their order or to find out their balance. Then there are the thousands of calls you make to customers requesting information.
What about all the letters you send out – how many of these could be replaced with something which is faster, far more likely to be opened and at a fraction of the price?
Then there’s all the communication with staff, such as phoning round to ask for volunteers for overtime, receiving status updates from engineers or cascading sales numbers.
How many of these things could you replace with an SMS software solution?
Delivery notifications – if customers know when their delivery is going to arrive then they are more likely to be in first time when your products are delivered, reducing repeat visits and cutting
Balance reminders – using SMS message software to send SMS alerts and account notifications can prevent customers needing to phone your call centre to find out their latest position, which means fewer call centre staff are required.