Articles
Yes, Gretors mysql databases are unicode compatible.
Can I add an auto responder to my emails?An auto responder can be setup in’ cPanel’ to respond to any’ incoming emails with a message...
Can I change my cPanel username?Unfortunately our system does not allow a change of username as the system uses your current...
Can I execute shell exec() function on PHP or it is prohibited?Shell exec() is supported on Gretor's dedicated server plans but not currently on our shared...
Can I have register globals turned on?Gretor does not recommend that you use register globals, however, they can turned on if you wish....
Can I set 'always populate raw post data' in the php.ini file?By default, this feature is off. You can email’ support (at) gretor.com and request this feature...
Can I set permissions to 777?It is not recommended to change your permissions to 777 as other users on the server as well as...
Do I get a Site Seal when I purchase an SSL Certificate?Yes you do receive a Site Seal when you purchase an SSL Certificate.
Do I use localhost or remotemysqlhost for my mysql connection?You can view whether your account is using localhost or remotemysql host in your cPanel account....
Do shared servers have pear php installed?All of Gretor's shared servers have pear PHP installed on them.
Do we support ffmpeg?Gretor's dedicated hosting plans allow any application to be installed including ffmpeg. It is...
Do you support .htpasswd?All Gretor plans support .htpasswd.
Do you support Joomla!?Yes we support Joomla! which is easy to install, simple to manage, and reliable. Joomla! is one...
Do you support Movable Type with your web hosting?Yes, but we don't have any installers for it so you would have to install it yourself, manually....
Do you support SFTP?SFTP is activated if you have SSH access. If not, you need SSH access and to be able to use SFTP.
Do you support SSI (server side include) on html pages?Yes, Gretor supports SSI (server side includes).
Do you support Zend Optimizer?Yes, Just Host supports Zend Optimizer v3.3.0.
Does Gretor support Dolphin?Gretor's dedicated hosting plans allow any application to be installed including dolphin. It is...
Error: register_globals is disabled in your PHP configurationIf you installed a new script and are getting the 500 error trying to load the page please see...
For shared SSH access, is wget() command allowed?Yes, wget() command is allowed for shared SSH access.
How do I add another domain to my account?You can add unlimited addon’ domains to your Gretor account.’ Firstly please ensure that the name...
How do I autoinstall applications such as Wordpress or phpBB?All of Gretor's’ shared hosting plans’ and’ include a free utility called Fantastico, which...
How do I backup my site in cPanel?It is important to have your own backup’ procedure in place’ to protect yourself from losing all...
How do I change my cPanel password?You can change your’ cPanel password at anytime.’ - Login to your control panel...
How do I change permissions on files and folders?Login to your Control Panel at www.yourdomain.com/cpanel using your cPanel username and password....
How do I get my site to automatically go to my first page?All your website's files and folders should’ be placed’ under the public_html directory in your...
How do I login to my domain's cPanel?You can login to’ your’ cPanel by’ going to www.yourdomain.com/cpanel (yourdomain is your domain...
How do I password protect a folder?Within your Gretor control panel, you have the ability to password protect a folder within your...
How do I read my web stats on Webalizer?You can view your website's statistics through the Webalizer feature in cPanel. This can be found...
How do I setup Cron jobs ?A cron job allows you to run a certain command at times set by the job’ such as deleting...
How do I transfer my existing website's content to Gretor?If’ you have been using cPanel with your previous host then you’ need to’ create a full...
How do you download raw access logs ?You can download raw access logs through’ your’ cPanel account. Login to your account at...
How do you log into webmail ?You can login to your webmail by going to www.yourdomain.com/webmail or through your cPanel...
How to enable/disable Spam Assassin?Spam Assassin is’ used to filter out incoming email on a server side basis.’ The feature can be...
I need to upload larger files, can you increase the PHP setting?If you would like to increase the PHP setting please submit a ticket or email us on support (at)...
I ordered an SSL or static IP and now my site is down.When you order an SSL we assign a static’ IP to your account. A static’ IP is required for...
I've lost my control panel/billing logins.If you have forgotten or lost your username or password you can have your welcome email resent,...
Is SSH available for windows ?No, SSH is not available for Windows.
My content is in the wrong folder, how do I move the files to the correct location?You would need to move your content to the public_html folder (for the main domain). You can move...
Mysql database and user naming syntaxSince we run a shared hosting environment, we have to uniquely identify your usernames to your...
Should I store a local copy of my website?It is essential’ to keep a local copy of your website to protect it from any number of...
What is HotLink Protection ?HotLink protection prevents other websites from directly linking to files on your website. Other...
What is PHPSUEXEC ?When using the common PHP installation on a webserver,’ PHP runs as the user nobody and it...
What is SSH ?Secure Shell (SSH), known as Secure Socket Shell, is a UNIX-based command interface and protocol...
What is a Parked Domain?A parked’ domain points’ a new domain name to the same directory that your primary account’...
What is the maximum php upload file size on your servers?The maximum php upload file size is 2 MB on our shared hosting servers. A higher file size is...
What is the path to public html in php?The path to public html is: /home/your-cpanel-username/public_html
What shopping cart programs do you have ?If you login to you cPanel account at www.yourdomain.com/cpanel and select 'Fantastico' under...
What version of Apache do you support?1.3
What version of Ruby on Rails do you support?Gretor supports version 2.2.8 of Ruby on Rails. The web program can be found in you cPanel under...
Where do I upload my files?All files and folders should be uploaded to the public_html directory.The public_html folder can...
Why do you restrict outgoing port access? Why do you charge for a dedicated IP?We restrict outgoing port access as a result of the shared hosting environment. In this...
