Can I add an auto responder to my emails?

An auto responder can be setup in cPanel to respond to any incoming emails with a message specified by the user. Auto responders are very useful for people that are going away for a long period of ... View

Can I change my cPanel username?

Unfortunately our system does not allow a change of username as the system uses your current username as the path to your account and it is automatically assigned. ... View

Can I have register globals turned on?

Gretor does not recommend that you use register globals, however, they can turned on if you wish. You would need to add the following to your .htaccess file located in the public_html folder: php_flag ... View

Can I set permissions to 777?

It is not recommended to change your permissions to 777 as other users on the server as well as anyone who may find a security hole in their scripts can write to there. ... View

Do we support ffmpeg?

Gretor's dedicated hosting plans allow any application to be installed including ffmpeg. It is not currently supported on Gretor Shared hosting plans. Please contact our sales department on sales (at) ... View

Do you support Joomla!?

Yes we support Joomla! which is easy to install, simple to manage, and reliable. Joomla! is one of the most powerful Open Source Content Management Systems on the planet. It is used all over the world ... View

Do you support SFTP?

SFTP is activated if you have SSH access. If not, you need SSH access and to be able to use SFTP. ... View

Does Gretor support Dolphin?

Gretor's dedicated hosting plans allow any application to be installed including dolphin. It is not currently supported on Gretors shared hosting plans. ... View

How do I add another domain to my account?

You can add unlimited addon domains to your Gretor account. Firstly please ensure that the name servers are pointing to: ns1.gretor.comns2.gretor.comThen login to your cPanel account and select 'Addon ... View

How do I backup my site in cPanel?

It is important to have your own backup procedure in place to protect yourself from losing all your files. It is extremely easy to backup your site using cPanel and we strongly recommend that you ... View

How do I change my cPanel password?

You can change your cPanel password at anytime. - Login to your control panel Under 'Account Management' click 'Change Password' - Enter your old password followed by your ... View

How do I login to my domain's cPanel?

You can login to your cPanel by going to (yourdomain is your domain name) or https://ip/cpanel (IP is your server address). You can get your IP address by contacting our ... View

How do I password protect a folder?

Within your Gretor control panel, you have the ability to password protect a folder within your website. You can create as many logins as needed for a protected folder. Click on Pasword Protect ... View

How do I read my web stats on Webalizer?

You can view your website's statistics through the Webalizer feature in cPanel. This can be found under the Stats/Logs menu in your cPanel account. Select the domain you wish to view and your ... View

How do I setup Cron jobs ?

A cron job allows you to run a certain command at times set by the job such as deleting temporary files every week so that your disk space is not being used up by those files. You need to have a good ... View

How do you download raw access logs ?

You can download raw access logs through your cPanel account. Login to your account at, then select 'Raw Access Logs' under 'Stats/Logs'.  Raw Access Logs allow you to see ... View

How do you log into webmail ?

You can login to your webmail by going to or through your cPanel account under the 'Email Manager' menu. ... View

How to enable/disable Spam Assassin?

Spam Assassin is  used to filter out incoming email on a server side basis. The feature can be activated or deactivated through cPanel under the 'Email Manager' menu.To activate Spam Assassin, click ... View

I've lost my control panel/billing logins.

If you have forgotten or lost your username or password you can have your welcome email resent, which contains your cPanel and billing logins. To have your welcome email resent please go to: ... View

Mysql database and user naming syntax

Since we run a shared hosting environment, we have to uniquely identify your usernames to your account only. We do this by attaching your system username and an underscore '_' before all the databases ... View

Should I store a local copy of my website?

It is essential to keep a local copy of your website to protect it from any number of disasters. It is easy to backup your files, databases, email forwarders (aliases), and email filters in cPanel ... View

What is a Parked Domain?

A parked domain points a new domain name to the same directory that your primary account points to.How to setup a parked domainIf you registered your domain with someone besides Just Host, make sure ... View

What is HotLink Protection ?

HotLink protection prevents other websites from directly linking to files on your website. Other sites will still be able to link to any file type that you don't specify (ie. html files). An example ... View


When using the common PHP installation on a webserver, PHP runs as the user nobody and it doesn't require the execute flag to be enabled. The problem with this is that if mod_openbasedir is not ... View

What is SSH ?

Secure Shell (SSH), known as Secure Socket Shell, is a UNIX-based command interface and protocol for securely getting access to a remote computer. It is widely used by network administrators to ... View

What shopping cart programs do you have ?

If you login to you cPanel account at and select 'Fantastico' under 'Software/Services' you will find a selection of cP Addon Scripts such as blogs, content management and ... View

Where do I upload my files?

All files and folders should be uploaded to the public_html directory.The public_html folder can be accessed either by FTP or via 'File Manager' under 'Site Management' in cPanel. To access your ... View