Knowledgebase

Articles

 Can I update my information while my order is being processed?

Unfortunately, your information cannot be updated while your order is being processed. You can...

 Do I get a Site Seal when I purchase an SSL Certificate?

Yes you do receive a Site Seal when you purchase an SSL Certificate.

 Do we offer SSL certifications ?

A shared SSL Certificate is provided with every Gretor account. Private SSL Certificates are...

 Do you support SFTP?

SFTP is activated if you have SSH access. If not, you need SSH access to be able to use SFTP.

 How can I find out what my plan includes?

Details of the Gretor plans can be found at: web.gretor.com/cart.php.

 How do I cancel my account ?

With Gretor you can cancel your account at ANYTIME.The easiest way to do this is to email us at...

 How do I pay an invoice ?

You can pay an invoice by logging into web.gretor.com using your billing username and password....

 How do I pay with PayPal ?

When you are placing your order with Gretor you are given the option to pay by credit card or...

 How do I transfer my domain name from my old host to Gretor?

If you are looking to transfer your domain name you currently have hosted or registered elsewhere...

 How do I update my contact information ?

You can update your billing contact information in your billing account at web.gretor.com using...

 How do I view my information in your system?

You can view all of your personal and billing information at web.gretor.com. Your login...

 How do I view my invoices ?

You can view your invoices by logging into web.gretor.com using your billing username and...

 How long do you keep my account details in your system?

We keep account details in our system for 30 days after a cancellation has taken place, but under...

 I ordered an SSL or static IP and now my site is down.

When you order a SSL we assign a static IP to your account. A static IP is required for securing...

 I'm trying to place an order and get an 'Charge declined' error message.

This message usually appears when you don't have enough funds to cover the cost of the invoice...

 I've lost my control panel/billing logins

If you have forgotten your password, you can reset it. When you fill in your registered email...

 If I cancel my account, can I reactivate it?

Your account can be reactivated by Gretor if you cancel it. If you originally cancelled within...

 What does Gretor charge for hosting?

Normal rates for the JustPlan hosting plan are: 36-month term: €3.95 a month (billed €142.20 for...

 Where are your Terms & Conditions located ?

You can view our Terms & Conditions here: web.gretor.com/tos.php.