We keep account details in our system for 30 days after a cancellation has taken place, but under certain circumstances we can retain it in our system longer. Your website content is only kept for 30 days then it is removed from the server.
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Do I get a Site Seal when I purchase an SSL Certificate?
Yes you do receive a Site Seal when you purchase an SSL Certificate.
Do you support SFTP?
SFTP is activated if you have SSH access. If not, you need SSH access to be able to’ use SFTP.
I ordered an SSL or static IP and now my site is down.
When you order a SSL we assign a static’ IP to your account. A static’ IP is required for...
If I cancel my account, can I reactivate it?
Your account can be’ reactivated by’ Gretor if you cancel it. If you originally cancelled within...
How do I view my information in your system?
You can view all of your personal and billing information at’ web.gretor.com. Your login...
