Orders

When creating an offer in the Smart SMS campaign, you have an option to include an order form. Adding an order form to your offer enables your recipient to express interest in your offer, and you to collect valuable contact information from them. When somebody fills the order form, it becomes visible in your order list.

Where do I see orders from customers?

To see orders from your customers that have filled an order form:

1. Click Business page in the menu
2. Click Orders
3. You now see a list of customers that filled order forms for your individual offers

Take a look at how you can manage orders.

How can I manage orders?

Anytime a recipient of your Smart SMS campaign fills an order form, the order list is updated. However, depending on what kind of an offer you sent out, your job doesn’t end here. In the case that you’re selling a product or a service, you want to contact your customer and update the status of his or her order.

In order to contact a customer and update order status:

1. Click Business page in the menu
2. Click Orders
3. You now see a list of customers that filled order forms for your individual offers
4. Find a customer you wish to contact and click on the Detail icon
5. Click Send message in order to send SMS message, or call him or her directly
6. Change the order status in order to keep a better overview of your order list
7. Click on the button next to order status to save it